# Support · Startr

URL: https://startr.online/support

> Get help with Startr: billing, cancelling, your account, devices, bugs or your data. A person reads every message.

**Support**

# Get help

A person reads every message and replies by email, usually within two working days.

## Quick answers

- Cancel a subscription: Bought on the web: in Startr, open Settings → Manage subscription. Bought in the App Store or Google Play: cancel in your store account; Startr can't do it for you.
- Get a refund: Web purchases: write to us within 14 days of the charge. App Store and Google Play purchases are refunded by Apple or Google under their rules.
- Keep my progress on a new phone: Link Google (web) or Apple (iPhone) in Settings, or link the two devices with the 8-character code in Settings → Link another device.
- Delete my account and data: Settings → Delete account, or [delete it here](https://startr.online/delete-account) with your device code.